AI for short-term rental hosts and managers
Cleaner cancellations, guest messages at 2 am, damage claims and monthly owner statements. We build AI agents that connect the tools you already use and take the busywork off your team, with a person approving what matters.
This page is for hosts with multiple listings, and for the co-hosts and property managers who run properties for others. Once you have several properties, the work stops fitting inside any one tool: the booking calendar, your property management system (PMS), the cleaners' texts, accounting and the owner reports all have to line up.
Your PMS and booking sites may already handle some of this, such as routine guest replies, and we will tell you honestly on the call what you already have. Where we help is the work that spans several tools, and the work no single tool covers.
A same-day turnover has a fixed window.
A cleaner who cancels, a late check-out or a booking that lands at 9 pm for tomorrow breaks the day, and someone re-texts the schedule each time it changes. A Hospitable survey of 554 hosts and managers (November 2025; the survey was run by a software vendor) found 34.3% had lost bookings or received negative reviews in 2025 because of staffing (10 Minutes News for Hoteliers).
The routine questions can be answered by your PMS. The urgent ones, a lock that will not open or water coming through a ceiling, need to reach the right person fast, and inbox tools often do not cover phone calls after hours.
A guest damages something, the next guest arrives within hours, and the cleaner's photos are incomplete. Booking sites commonly set a limited window to file a damage claim; check each platform's current terms.
Each month every owner needs a statement, then asks why revenue was low or what a charge was. Most of the time goes into checking numbers across the PMS, accounting and maintenance tools, and explaining them.
What the agent does
What it never does
The agent reads the day's departures and arrivals from your PMS, asks each cleaner to confirm, chases anyone who has not, offers the job to your backup (you tap to approve), and checks that the cleaner's photos and checklist arrived. See the worked example: how to make sure your turnover cleaner is confirmed.
A voice and text agent answers calls and messages when your team is off, tells routine from urgent, pages the on-call person for real emergencies, logs what happened and drafts the follow-up to the guest. Routine messages stay with your PMS's own AI.
At check-out the agent opens an inspection task and reminds the cleaner of the standard photo set.
When damage is reported, it assembles the claim pack (photos, reservation, messages, receipts), drafts the guest message and the claim request, and tracks the deadline. A person submits it.
The agent pulls the month's reservations, payouts, expenses and work orders, checks for mismatches, drafts the plain-language notes ("revenue down because of six owner nights and a pool repair week") and answers routine owner questions from the same data.
You approve every statement. Money matters stay with a person.
Issues arrive by message, call and photo. The agent classifies urgency, picks the vendor from your list, texts the job with photos and access details, schedules around the calendar, tells the guest the plan and records the cost against the owner.
Illustration, not a client result
A worked example with assumed numbers. Suppose one failed turnover on a $250-a-night listing costs the night's revenue plus a refund, and risks a poor review and the next booking: easily $250 to $500 before the review effect. A manager with 80 listings who has two late or failed turnovers a month is looking at roughly $500 to $1,000 a month, plus hours of the operations manager's texting.
These numbers are assumptions to show the arithmetic. On the discovery call we ask for your actual failure rate and costs.
Illustration with assumed numbers, not a client result.
Approve first. Guest-facing messages start with human approval on. Routine categories can later go out automatically, and anything negative or urgent is escalated.
Answers only from your property knowledge. The agent never invents door codes, check-in times or policies.
Platform rules respected. Agents send guest messages only through your PMS's approved connection, never by logging in as you, and never push guests off the booking site. Check each platform's current terms.
Guest data minimized. Your PMS stays the system of record. Check data-protection obligations (such as GDPR) with your own advisor.
People handle owner money. Agents check and explain statements; a person approves them and payouts.
Start small. One workflow, a weekly demo and a fixed-price quote before anything is built. Pilots fit best in your shoulder season.
A free call to understand your business and where the time goes.
We map the workflow, measure the baseline and deliver a prioritized roadmap with a fixed-price quote.
We build the first agent, show progress every week and launch with human approval switched on.
Once it works, we add agents and keep everything monitored and tuned.
For routine guest questions, you may not. We focus on what spans tools: turnover coordination, after-hours escalation, claims packs, owner reporting and maintenance dispatch.
Yes. It can handle calls and texts, separate routine from urgent, and page your on-call person for emergencies.
It answers only from your property knowledge base, never invents details, escalates complaints, and starts with human approval. Routine categories can go automatic later, if you choose.
It depends on how many moving parts you manage. We start with one small, fixed-price workflow, and we will tell you plainly what your current tools already do and where an agent adds something.
We design for them: official PMS connections only, no steering guests off the platform. Check the current terms for each platform you use.
Every engagement starts with a free discovery call and an assessment that ends in a fixed-price quote for the first agent, so you know the cost before anything is built.
Usually turnover coordination or after-hours escalation, depending on where the next fire is most likely to start.
Worked examples (illustrations, not client results):
Other industries: contractors and home services, translation agencies, editors and publishers.
Book a free discovery call. We will look at your tools and one workflow, tell you what is already handled by software you pay for, and where an agent could help.
Book a free discovery call